Call centres: Are you talking to AI? ⏲️ 6 Minute English

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Information Call centres: Are you talking to AI? ⏲️ 6 Minute English

Title	:	Call centres: Are you talking to AI? ⏲️ 6 Minute English
Lasting	:	6.15
Date of publication	:
Views	:	139 rb

Click here for a programme transcript and a vocabulary list: bbcin/4fDpf5N
Comment from : @bbclearningenglish

From Bangladesh 🙂
Comment from : @MimAkter-wd4us

🇧🇩
Comment from : @shifaislam1501

Hi everybodybrI am mahmood talal from iraq and i watch this channel since 2023
Comment from : @محمودطلالحامدعبدالقادرالحيالي

✔️✔️
Comment from : @shroukkhaled5532

Most of the people watch and follow all time bbc learning english channel from Bangladesh 🇧🇩🇧🇩🇧🇩
Comment from : @Numanahmod-y7p

No from Bangladesh ❤🇧🇩
Comment from : @mahmudhasan7576

How many people from Nepal🇳🇵
Comment from : @Manishasubba-d5s

Who's listening from Brazil?😊 Let's practice our English folks
Comment from : @galbanocosta49

I think there are almost maximum half is uzbeks as me
Comment from : @Muhammadjonova-l3f

I always appreciate BBC Learning English team for their approach
Comment from : @MDNayem-zq3eo

Recently, I have read the book named (21rules for 21st century) The main purpose of this book revolves around the impact of algorithms or AI on humanity, particularly on their work Based on the author's perspective, "algorithms will replace the human in every field, even art"As a matter of fact , this is even more challenging than the nuclear war and climate change
Comment from : @sabahmomini65

From Uzbekistan 🇺🇿 ❤
Comment from : @НазираД-ъ3п

I am call center agent as well and a pretty much people ask weather i am AI or human
Comment from : @BisratTekeste

Very good
Comment from : @Dr-Kassar-HSM-qd6qd

AIs are cool But, the sad truth is they don't have feelings
Comment from : @myopapaaung176

How many people watching this video from India ❤
Comment from : @apudebnath263

How many people from Uzbekistan🇺🇿🇺🇿
Comment from : @AbdulboriyJumayev-y5q

I empathize with Mylene's comment: 'People are more compassionate than when you talk to a robot' As a matter of fact, I was helped by a call center operator when I couldn't solve the issue😃I hope to reduce the use of chatbots or AI operators instead of human operators in the near future❣
Comment from : @yosoyimai

🇺🇿🇺🇿🇺🇿
Comment from : @SamandarQosimov-k6f

Milk
Comment from : @Trinhnhanhoa

Lo
Comment from : @Trinhnhanhoa

64un5y3g5635yg3g63wg455sytgtgx tg stgsvt gs
Comment from : @Trinhnhanhoa

Dài ghêêeeeeeeêeêêê
Comment from : @Trinhnhanhoa

Làng thú nhồi bông tame
Comment from : @Trinhnhanhoa

Form Bangladesh 🇧🇩
Comment from : @abstractitinstitute3416

many thanks watching from Syria
Comment from : @emademad2320

As a matter of fact that due to increasing number of AI programmes and other technologicak advencements they can replace huge number of professional workers like marketers Within a short time Al achieved significant accomplishments in job market However this process can be horrible
Comment from : @AkmalKalonov-p1l

🇧🇩
Comment from : @Tasnimsera

what happens if ai learned how to feel imathy
Comment from : @Lighthouse50

thank you for this video So now i know how to give yourself a time when you dont know what to say so you can say filler words for example You know i think its a very good
Comment from : @Lighthouse50

From Bangladesh 🇧🇩
Comment from : @dipanitasaha4458

Yes, maybe a human could supervise the AI talking to the customer and train it, or make the switch at the right time
Comment from : @Language-Learning-Discovery

I Manan Sadat,,my English is bad, I learning English, I am happy, so learning English
Comment from : @saidManansadat

Hello from Myanmar ❤
Comment from : @augustjone95

Loved your Vocabulary Words of Call Centrees in English Lesson ❤❤❤❤❤
Comment from : @SamanthaMahenthiran

❤❤❤❤❤
Comment from : @wiratrungruangnam4118

😅
Comment from : @scienceis_awesome

Bangladesh
Comment from : @mosinmohd6507

very useful for Vietnamese
Comment from : @BảoNamTrần-c9m

I don't know why your website refuses my connection attempt 😢 (I am from Viet Nam)
Comment from : @thanhhangnguyenthi1928

🇧🇩💔🇧🇩💔🇧🇩
Comment from : @niamulalam1603

Please explain what is the difference between "I am to go" and "I have to go" ???
Comment from : @Jerry_1201

Thank you
Comment from : @gilmaark

Good morning 🌄
Comment from : @likesell84

🇧🇩 I'm from Bangladesh 🇧🇩
Comment from : @farukahmed2936

Why the thumbnail must mark it is from getty images?
Comment from : @siewheilou399

Many people watch podcast in Uzbekistan and vedios are best
Comment from : @yaxyoxon9551

How many people from Kazakhstan
Comment from : @aselerkosai

🇧🇩
Comment from : @myselfmiraz4035

I am from uzbekistan 🇺🇿
Comment from : @Akmal_Karimboyev

Thanks
Comment from : @MdAlhas-y6x

Watch the BBC learning English my improve listening skills I am from Pakistan
Comment from : @shaharyarrehman9153

In tamil we say don't judge a person based on their appearance
Comment from : @mrmahalakshmi3909

Have uzbek the comments?🙋🏻‍♂️
Comment from : @xayotjonxudayqulov9531

How many people watch this video from turkey?😊
Comment from : @royall_editz

Yes, it's true Machines lack empathy Thanks for this video
Comment from : @olympecredenis5047

People watch bbc learning english from all over the world not only particular to one country loll
Comment from : @TimeTraveller390

Hi guest! I have a question, for improve my listening and speaking what should I do? Just listen and all? Could you give some advice, please?
Comment from : @DilnuraSaitkulova

good
Comment from : @Angel-t7m1b

Hello I'm from Iraq
Comment from : @Vddddvvvv

I like BBC learning English
Comment from : @narayanavarma41

As a matter of fact, Mylene's opinion that AI lacks empathy is not accurate She's likely just afraid of losing her job in the near future If you chat with the ChatGPT-4o model, you'll understand what I mean I consider myself empathetic, so I recommend that Mylene learn a new skill that is less likely to be replaced by AI, in case she needs to find a new job
Comment from : @jimmy_herion

AI will take over a ton of people's jobs in the near future But I don't think it'll take over everything since it's not empathetic As a matter of fact, many people know that
Comment from : @joyyyy777

Anyone from algeria
Comment from : @NadiaSaadaoui-ex1yt

No I'm a real person
Comment from : @teddyr3101

AI may be quite useful, however, I still prefer to learn from human teachers As a matter of fact, I am a huge fan of your teaching channel Thank you so much for all your podcasts and videos
Comment from : @tammytsang3487

oh since today's topic is about AI, u guys feel like AI today haha
Comment from : @초호화크루즈

The Sith were very empathetic towards Jeremy after he joined their cause because, you know, all the Sith understood the boredom of staying in the Jedi Order As a matter of fact, Jeremy was getting angry at the Jedi Order for wasting years of his life, and he began yelling towards the general direction of the Jedi Temple It took Jeremy's Sith friend Geoff an entire hour to pacify him Jeremy was so mad at the Jedi Order that he started planning a takeover of the Jedi Temple, which he hoped to do in the near future
Comment from : @Brian-fo6ew

Thank you BBC
Comment from : @DesarrolloADE17

Great topic As well as India from Central America we also have this scenarios, however I noticed most people tend to speak to a real human, like Latinos, they like to give a thorough explanation about their issue, even extending it to other personal issues 🤣🤣
Comment from : @masomani

I WATCHING THIS VIDEO FROM UZBEKISTAN
Comment from : @ShoxnurQarshiyev-y1k

Missing video and important vocabulary 😢😢😢😢
Comment from : @Dr-ZafarIqbal

I also have worked in 3 call centres in Mumbai, the last one was foundeever
Comment from : @riyazurrahmanshaikh1552

What does down 3:20 mean here?
Comment from : @lopezaguilar28

I hope AI really do this job completely I worked in a callcenter for years! It's a place very stressful and make you get illnesses Besides, the payment is little and we don't have any support for mental health I'm from Brazil, South America!
Comment from : @marciagaravello

From Uzbekistan🇺🇿
Comment from : @LegendaTV777

anyone from Bangladesh?
Comment from : @TanvirShawon-kb3cy

I definitely feel empathetic with those millions of workers whose job is in jeopardy Not a great fan of AI Many thanks for your lesson
Comment from : @milly5678899

BBC is very nice
Comment from : @AnhNhư-v5w